Disappointment after Disappointment Part 2
Another complaints expressed by another fellow tour member.To person in charge,
As Japan is one of the more pricey tour package for an average Singaporean.I decided to spend a little more to make my Honeymoon a memorable one. In the Natas fair, i was impressed by the large scale and itenerary ASA had in place.That is why i impart my hard earned money to ASA.(it can't be too bad from SA tours if you were partners)
I would like to name a few pointers that was in the Itenerary that was not covered or badly done.
1. In brochure- Visit Osaka Castle. Actual: Take photo almost 1 km away from the Castle. 2.Takeshima Island-We merely cross the bridge and back back in 30 minutes.If there is nothing much to see, don't write so in your brochure and waste such a trip.It does not appeal to young couples nor the 387 m long bridge friendly for any elder to cross.
3.Mt Fuji- Due to rain, we are not able to travel to higher level.The following day weather was great.I guess any one of us would rather try another round of MT Fuji than watching some steam from hills(boiling valley) and taking a pointless pirateship ride.I would have protested if i knew earlier.Another wasted trip.
4.In brochure- In Odaiba park- Take picture of rainbow bridge and Toyko Tower. How are we able to take good picture when the Tokyo Tower is block by the Rainbow brigde.And Tokyo tower should be taken at night not early in morning.
5.Brochure-We will visit Ginza's shopping,dining & entertainment....Actual:hasty lunch and not even a minute to take a good picture that i've been to Ginza.
6. Shinjuku -1 hour to shop and dine.And rushed back to hotel to do nothing.
7. Daily, right after dinner, we were rushed back to hotel.Spending our precious evenings staring at my wife or visit the nearest vending machine.Never had we got any activities after dinner.Does the drive knocks off at 8 or what?
8.Accomodation: Poor location, worst hotel in the whole trip.Right in the middle of wholesale fish market that never sleeps with forklift beeping away and too isolated for anyone to venture on our own.This hotel is just not right for us.It is obviously for long distant truck drivers to rest for the night.
9.Tour guide Mr Ho- Though experience and has lots to share, he is clever to manipulate and sarcastic.Just not the right attitude guide expected.
I hope the prints in your brochure are not gimmicks with words but some variation that can be improved. Now its too late to do any thing to save my honeymoon. My intention to Japan is not to stay in the hotel rooms in evenings,poor accomodation, hasty meals & shopping, nor being manipulated by the sarcastic guide.
I believe your tour leader Anne has the integrity to voice the truth.You will find all the above mentioned valid.
You can take this letter as another petty complain or make improvement. SIN is a small country with limited population but holiday makers can afford to travel almost yearly.Which means recurring biz is important. If word-of-mouth references is the strongest and cheapest way to market, it is also the easiest downfall. If there is no product differientiation .
Only difference is service and in your case knowing what your customer wants and fufilling it to your best is important.
Your reply to this letter will tell me if ASA is keen to be a player in your industry. Hope to see your reply soon.
PS: This letter is being cc & bcc to relevent parties concerning this matter.
1 Comments:
Ummm...complaints after complaints but to be expected in package tours lar, that's y i would rather get lost in tokyo then to risk a package tour, 7 out of 10 says they suck!
Hope you guys had fun though, i wish i had the chance to go to tokyo for once..
Eric Yik
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